• High school diploma with additional specialized training in using computers.

• Two years higher education or two years relevant work experience, which may include experience using and troubleshooting computers and software including Microsoft Office.

• Work a 16 -hour per week, primarily Fridays and Saturdays. Schedule will be arranged by Supervisor to meet the agency’s needs.
• May work the specified Sunday afternoons at the Main Library.

• Excellent customer service, communication, and organizational skills.
• Strong Macintosh or PC skills with an ongoing interest in new technology.
• Good eyesight.
• Able to lift library materials up to 25 lbs.
• Transfer to other areas of the library system as needed.
• Drug testing and criminal history record check are required as a condition of employment. Any offer of employment is subject to the applicant passing a drug-screening test and criminal history record check.

• Establish and maintain good working relationships with library patrons, staff, and supervisor.
• Learn and use the Library’s automated system.
• Stay up to date with new technologies, including Macintosh, PC and assorted handheld devices.
• Accept and manage change.
• Demonstrate initiative and creativity.
• Maintain a sense of humor, enthusiasm, and a positive attitude.

Performs duties to provide basic computer assistance to patrons at the public service desk per service guidelines. Working under the direct supervision of the manager, the library technician will:

1. Assist patrons with basic use of the Library's public computers, and Library supported software and programs including OverDrive, the computer reservation process, print management system, and photocopiers.
2. Assist co-workers with technology.
3. Assist patrons with circulation services and directional and basic collection questions as needed.
4. Perform basic computer diagnostics within guidelines specified by the IT manager.

Perform other duties as assigned.

• High School graduation or equivalent.
• Cash register experience.
• Previous work experience in a public library preferred.

• Experience working with computers, (Windows, Internet applications).

• Required to work a 20-hour work week.
• Required to work up to two evenings per week. Supervisor arranges work schedule.
• Required to work the required number of Sundays per calendar year.

• Transfer to other service areas or Branches.
• Adapt to change if duties shift in the branch.
• Strong commitment to excellent and genuine customer service.
• Excellent communication skills.
• Follow instruction, be accurate and pay attention to details.
• An aptitude and interest in using computers.
• Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
• Requires patron and staff confidentiality.
• Drug testing and criminal history record check are required as a condition of employment. Any offer of employment is subject to the applicant passing a drug-screening test and criminal history record check.

• Work harmoniously with Library customers and co-workers..
• Problem solve in a professional manner with Library customers and co-workers.
• Work independently as well as be a team player.
• Be flexible while maintaining open-mindedness.
• Maintain composure and overcome stress in any situation.
• Learn library's automated system and self-service technology.
• Sense of humor, enthusiasm and a positive attitude.
• Accept and manage change.
• Possess initiative, creativity, flexibility, and organizational skills.
• Communicate and interpret the Library services, philosophy, and policies to customers in a courteous, friendly, and positive manner.

Performs a variety of patron contact duties including assisting patrons with self-directed activities, handling circulation duties, and assisting with displays. Under the direct supervision of the Branch Manager or designated supervisor, this person in this position will perform the following:

1.Assist patrons in person or on the phone with self-directed transactions as needed, including self-checks, and print management; handle circulation duties including check-in, check-out, placing holds, paging, collecting fines, searching patron database, and issuing library cards.
2.Provide accurate information and directional assistance to patron inquiries including locating items on the shelf, on-line catalog inquiries, and offer reader assistance to patrons as needed. Connect patrons with reference needs with the appropriate staff member for assistance.
3. Process the daily delivery and paging lists; maintain patron holds.
4. Perform cash register operations.
5. Perform daily branch procedures including opening, closing, and balancing cash drawer.
6. Assist with displays, including grooming of shelves and maintenance of branch appearance.
7. Assist Branch Manager in training staff in circulation functions.
8. Perform other related duties as assigned.

Other responsibilities may be delegated by the Branch Manager, which may result in a periodic updating of the job description.